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Job Description

Job Requisition Number 20730

Full Time

40 Hours/Week

Monday - Friday, 6am-6:30pm

Remote, Onsite Required 1 day/month

On-Call Required


The ServiceNow Administrator is responsible for the configuration, development, and maintenance of ServiceNow suite of products. This role will collaborate with stakeholders to understand requirements, design solutions, and implement changes to the platform.


  1. Configure ServiceNow applications and modules based on business needs.
  2. Develop and maintain ServiceNow workflows, forms, reports, and dashboards.
  3. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  4. Provide ongoing support and maintenance of the ServiceNow platform, including troubleshooting and issue resolution.
  5. Manage user access and permissions within the ServiceNow platform.
  6. Stay current with ServiceNow releases and new features to ensure the platform is utilized efficiently.
  7. Designs and coordinates ServiceNow communication, ISD Support and ACH training content/strategies.
  8. Coordinates, monitors, and reports status of all ServiceNow upgrades and optimizations.
  9. Manage vendors and service providers.
  10. Break-fix and optimization review and prioritization.
  11. Other duties as required. 

Other information:

Technical Expertise:

  1. Proficiency in ServiceNow administration, including configuring ServiceNow applications, workflows, and integrations.
  2. Experience with ServiceNow scripting languages (JavaScript, Glide API) to customize and extend platform functionality.
  3. Knowledge of IT service management (ITSM) best practices and processes.
  4. Familiarity with ITIL framework and its application in ServiceNow.
  5. Experience with ServiceNow performance analytics and reporting capabilities.
  6. Experience with clinical and business workflows and effective use of ServiceNow suite of modules.

Education and Experience:

  1. Bachelor’s degree in information technology, Computer Science, or related field.
  2. ServiceNow Certified System Administrator (CSA) certification preferred.
  3. Experience in ITAM and SAM preferred.
  4. Minimum of 2-3 years of experience in ServiceNow administration or development role.
  5. Experience working in an IT service management environment is a plus.


  1. Strong analytical and problem-solving skills.
  2. Excellent communication and interpersonal skills.
  3. Ability to work effectively in a team environment.
  4. Strong attention to detail and organizational skills.
  5. Ability to manage multiple priorities and deadlines.
  6. Continuous learning and adaptation to new technologies and processes.

Full Time

FTE: 1.000000

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