Scheduling Coordinator-Call Center

Job Description

About Us

Akron Children’s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children’s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 900,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.


  1. To treat every child as we would our own
  2. To treat others as they would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

40 hours/week


Day Shift

In this essential role the scope of responsibilities consist of coordinating services between our clients' needs and staff availability, track client and staff schedule changes and updating the computer system. A Coordinator possesses the ability to handle complex appointment requests in all necessary applications. This position requires heavy telephone work, customer interface, the ability to juggle multiple priorities and work independently in a fast paced environment. As a team member, you will work to provide the best care and services possible to our clients and respond to client and/or staff issues promptly to ensure issue resolution and customer satisfaction.



1. Is a subject matter expert, providing additional support and back up assistance as deemed necessary.

2. Is accessible and able to mentor new team members.

3. Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim.

4. Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay.

5. Recruits and trains patients to access My Chart personal health record

6. Exceeds achievement of productivity and quality standards as stipulated by departmental goals.

7. Is the subject matter expert, providing assistance with the use of computer systems, insurance/government regulations and CHMCA policies/procedures used within the department.

8. Promotes collaboration and call center success.

9. Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.

10. Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned.

11. Other duties as required.


Other information:
Technical Expertise
1. Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, copy machine, multi-line phone, FAX machine, etc.) required.

2. Excellent keyboarding/data entry skills required.

3. Organizational skills, with attention to detail required

4. Notable client service, communication and relationship building skills required.

5. Ability to function independently and as a team player in a fast-paced environment required.

6. Must have strong written and verbal communication skills and excellent spelling. Professional demeanor required.

7. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience
1. Minimum 2 years of experience in patient registration, scheduling, banking, office, or related medical field using computers required.

2. Basic knowledge of medical terminology and patient scheduling experience required. Proven knowledge of third party payer and managed care insurance requirements required.

3. High School diploma or GED required.

4. Degree or progress towards degree preferred.

5. Medical Terminology preferred.

6. Up-to-date CHAA - (CHAA is a National Association of Healthcare Access certification for Healthcare Access Associates) or related medical certification preferred.


Full Time


FTE: 1.000000

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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