Akron Children's Hospital Careers

Dispatcher, Public Safety

Akron, Ohio
DISPATCHER, PUBLIC SAFETY


Job Description

About Us

Akron Children’s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children’s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 800,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.

OUR PROMISES

  1. To treat every child as we would our own
  2. To treat others as we would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Shift Information: Evening Job

Schedule

Full Time Afternoons

4:00 p.m. - 12:00 a.m.

Rotating Weekends/Holidays

 

Position Summary:

 

Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. The Public Safety Dispatcher also plays a vital role in records maintenance. Upholds the mission, vision, values and customer service standards of Children’s Hospital Medical Center of Akron (CHMCA).

 

Duties and Responsibilities:

 

  1. Performs duties related to police dispatcher, including:

    1. Answering emergency and non-emergency telephone requests for Department of Public Safety services.

    2. Operates Computer Aided Dispatch equipment (CAD) by entering call information and dispatching assigned units to emergency and non-emergency situations

    3. Monitors assigned unit’s status, notify on-call personnel; assigns backup units or requests mutual aid from local law enforcement in situations that may be critical and/or threatening.

    4. Making inquiries/entries through local, state, and federal systems and relay information to responding units.

    5. Records and maintains patrol line-ups to correctly reflect patrol personnel on duty and corresponding assigned sectors.

    6. Answers agency business telephone calls; provides routine data and information to telephone inquiries, may transfer/direct inquiries to proper staff, may refer telephone calls to other departments.

    7. Maintain radio communication monitoring with outside law enforcement agencies as needed.

  2. Operates computers and standard office equipment including commonly used computer software programs.

  3. Must have the ability to:

    1. Work under pressure.

    2. Communicate effectively with angry, emotional and excited persons via telephone.

    3. Remain calm under high pressure, critical and extremely busy circumstances.

    4. Effective communicate – written and verbal

    5. Maintain confidentiality or records and information.

    6. Effectively multitask by listening, talking, and typing at the same time.

    7. Track multiple pieces of information at one time and conduct follow-up as necessary.

    8. Act and react to emergency and/or threatening situations in a manner consistent with the law, policies and procedures.

  4. Monitors cameras and alarms by:

    1. Observing camera monitors.

    2. Informing officers of suspicious activities monitored via camera.

    3. Monitoring, acknowledging, and directing the response to alarms.

  5. Performs all other duties and responsibilities as assigned or directed by the Public Safety Dispatch Supervisor or Command Staff.

Education and Experience

 

  1. Must be 18 years of age or older at time of hire.

  2. High School Diploma or equivalent.

    1. Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate.

  3. Must be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment.

  4. Successfully complete a thorough background investigation.

  5. Demonstrate psychological fitness evaluated by a Psychologist designated by the Department of Public Safety Director and Chief.

     

Working conditions

 

  1. Extensive sitting and/or standing for extended periods of time.

  2. May sit, stand, stoop, and bend intermittently during the day.

  3. Hear in the normal audio range with or without correction.

  4. Hear and detect radio traffic, ringing telephone, and alarm tones while speaking on communications equipment.

  5. Frequent exposure to continual background noise, static, and additional ancillary noise from communications/office equipment.

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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