Akron Children's Hospital Careers

Physician Office Secretary Fairlawn ACHP

Akron, Ohio

Job Description

Shift Information: Day Job

Monday through Friday, rotating Saturday

Position Description:

Provides consistently courteous, friendly, and professional customer service. Responsible for scheduling appointments, registering patients, verifying insurance coverage and eligibility, posting office and hospital charges, collecting and securing payments, performing end-of-day balancing and reconciliation, facilitating patient referrals and completing forms and documents. Also responsible for office typing, retrieving and filing charts and chart documents, answering the phone, mail distribution and assisting and/or answering questions from parents/patients within specified guidelines. Assists all personnel on the office team and provides cross-coverage for other secretaries within all CHPA offices as needed. Must be a high school graduate and have demonstrated excellence in customer service, interpersonal, and telephone skills. Exhibits a professional and courteous manner.

Qualifications Required:

High school graduate or equivalent.  Medical office billing experience and training in medical terminology preferred. Must have basic computer experience, filing ability, good keyboarding skills, and excellent organizational skills. Ability to work under pressure and works well as part of a team. BLS certification will be required.


Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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