Akron Children's Hospital Careers

Guest Attendant, Reinberger Center

Akron, Ohio
RFC ATTENDANT


Job Description

About Us

Akron Children’s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children’s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 800,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.

OUR PROMISES

  1. To treat every child as we would our own
  2. To treat others as we would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Shift Information: Night Job

Schedule: 1 day a week, various days, 12:00 a.m. - 8:00 a.m.

 

Position Summary:

The Reinberger Family Center Attendant receives families into the Center with a warm greeting and communicates with them about its use as well as provides them with information about Hospital resources and the local community.  Answers and responds to 3INFO line calls.

Duties and Responsibilities

1.       Receives families into the RFC with a warm greeting and communicates with them about its use as well as  provides them with information about Hospital resources and the local community; creates a welcoming, relaxing atmosphere for guests.

2.       Registers authorized families into the respite area and ensures all paperwork is complete for overnight guests and visitors.

3.       Provides concierge services to help make the stay of patients and their families as comfortable as possible.

4.       Answers visitor questions and relays accurate information on 3Info line. 

5.       Assists Supervisor with department activities and its volunteers.

6.       Other duties as required.

Technical Expertise

  1. Experience in customer service is required.
  2. Experience working with all levels within an organization is required.
  3. Experience in healthcare is preferred.
  4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.  [COMPANY-, FUNCTION-SPECIFIC] software is required/preferred.

    Education and Experience

  1. Education: High School Diploma is required.
  2. Certification: None.
  3. Years of relevant experience: 0 to 2 years is preferred.
  4. Years of experience supervising: None.

    Working conditions

  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.

 

 

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

EEO is the law, please click/copy paste the link below to learn more:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf