Akron Children's Hospital Careers

Patient Service Representative I

Boardman, OH

Job Description

About Us

Akron Children’s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children’s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 800,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.


  1. To treat every child as we would our own
  2. To treat others as we would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Shift Information: Day Job

16 hrs/wk, includes evenings/weekends

This is a 16 hours a week position for the Beeghly Welcome Center.


Provides consistently courteous, friendly, and professional customer service. Responsible for registering patients, verifying insurance coverage and eligibility, collecting and securing payments, performing end-of-day balancing and reconciliation. Also responsible for mail distribution and assisting and/or answering questions from parents/patients within specified guidelines. Assists all personnel on the office team and provides cross-coverage for other PSRs within the organization as needed.


High school diploma or equivalent and have demonstrated excellence in customer service, interpersonal, and telephone skills. Exhibits a professional and courteous manner including effective skills in dealing with the public. Must have basic computer experience, filing ability, good keyboarding skills, and excellent organizational skills.  Ability to multi-task, work under pressure and work well as part of a team. Basic computer experience required.

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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