Job Description
Job Requisition Number 31250Full Time
40 Hours/Week
Monday - Friday, Variable Day Shift
On-Call Rotation for Weekends/Holidays
Onsite
Summary:
The Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software, as well as all other peripheral equipment related to Desktop Support.
Responsibilities:
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
- Configure, deploy, maintain, troubleshoot and support approved Software
- Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
- Support and enforce information service department (ISD) policies.
- Travel to regional locations to perform tasks related to core duties
- Provide outstanding customer service to all levels of the origination
- Support Office 365 and related applications
- Support re-active and pro-active refresh of computing devices on an annual basis
- Interface with approved Akron Children's vendors as required
- Any other duties as assigned.
Other information:
Technical Expertise
- Ability to work under minimal supervision.
- High level of computer troubleshooting abilities.
- High attention to detail.
- Ability to work with all levels of customers.
- Willingness to travel to remote locations.
- Education: High school diploma or equivalent
- Experience: minimum of four (4) years of experience.
- Supervisor Experience: none required
- Possesses a valid State driver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements.
- An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department.
Full Time
FTE: 1.000000
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