Job Description
Job Requisition Number 31128Ful Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Evenings, Nights, and Weekends
On-Call Rotation Required
Travel Required
Hybrid, 2 days per week onsite required or more per business needs
Summary:
Responsible for reactive and proactive support, training, and instruction of front desk, clinical staff and/or physician/provider users on functions, features, operation, and usage of information systems.
Responsibilities:
1. Provides “at the elbow” and remote phone/system support on a day-to-day basis for the ambulatory care areas.
2. Acts as the liaison between Information Technology and end users to provide an understanding of the various system's capabilities as well as opportunities for improvement (i.e. optimizations, enhancements and new systems).
3. Works ongoing as a liaison with multiple assigned departments/groups.
4. Develops and maintains an excellent working knowledge of primary care, urgent care and subspecialty areas, Akron Children's Hospital IT and IT interoperability issues and opportunities.
5. Works closely with Leadership in the development and implementation of ongoing support and training for end users.
Other information:
Technical Expertise
1. Experience teaching concepts to individuals or groups. Medical terminology and computer skills required.
2. Excellent communication (written and oral), interpersonal and relationship-building skills.
3. Previous experience in adult education preferred.
4. Proficiency in Microsoft Office applications.
5. Ability to learn Epic in detail as well as understanding workflows.
6. Strong analytical ability.
7. Strong customer service orientation.
8. Ability to work independently.
9. Excellent follow up skills and attention to detail.
10. Ability to work additional hours and take call as needed
1. Education: Clinical licensure (e.g., RN, LPN) or a bachelor's degree in a healthcare-related field is required for this position.
2. Years of relevant experience: minimum of three (3) years healthcare operations experience, solid understanding of appropriate front desk and clinical/provider workflows.
3. Previous experience working with front desk, clinical and/ or provider end users.
Full Time
FTE: 1.000000
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