Full Time 

40 Hours/Week

Monday - Friday, 8:00am - 4:30pm, 

Coverage for Weekends, Call Offs, and PTO required

Onsite 5 days/week

Summary:

Performs functions of a Telecommunications Operator. Serves as backup to Telecommunications Supervisor and primary scheduler for continuous 24 hour operations.

Responsibilities:

1. Initiates training of all new personnel.
2. Assists in the evaluation of other team members as needed.
3. Maintains and updates department standard work documents and CHMCA Policy and Procedures manuals.
4. Serves as the primary contact for the distribution and maintenance of all wireless paging devices.
5. Answers and screens incoming telephone calls; follows through with appropriate action.
6. Pages authorized personnel.
7. Monitors alarms.
8. Responds appropriately to emergency signals including but not limited to fire, stats, and Code Blue.
9. Provides hospital answering service and maintains an accurate on-call schedule
10. Telephone Operations
11. Emergency Codes, Medical Codes, and Maintenance Alarms
12. Overhead Announcements
13. Answering Service and On-call Schedules
14. Miscellaneous Responsibilities
15. Other duties as required.

Other information:

1. Technical Expertise

   1. Experience in customer service and/or call center is required.
   2. Previous supervisory or lead experience preferred.
   3. Experience in telephone console operations is preferred.
   4. Experience working with all levels within an organization is required.
   5. Experience in healthcare is preferred.
   6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required
   7. Good oral/written communication skills using proper grammar.
   8. Ability to read and follow written procedures and verbal instructions.

   Education and Experience

   1. Education: High school diploma or equivalent is required.
   2. Certification: Help Desk Institute certification required within 12 months.
   3. Years of relevant experience: Minimum of two (2) years required

Full Time

FTE: 1.000000