Full-time, 40 Hours/Week

Monday - Thursday, 7am - 5:30p.m

Onsite

Summary:

The Patient Access Coordinator is responsible for all aspects of the revenue cycle function.

Responsibilities:
1. Coordinates all aspects of revenue cycle function including but not limited to appointment scheduling, registration, arrival/departure functions, visit preparation, verification of insurance eligibility, authorization of procedures, pricing estimates, co-pay and co-insurance collections.

2. Ability to work independently and with others on routine tasks, to follow written and oral instructions, referring special problems or unusual situations to the appropriate supervisor.

3. Provides excellent customer service to patients and their families upon arrival in the Dental Clinic in a professional, efficient and congenial manner.

4. Educates and assist the family of their financial responsibility and payment options in a confidential and professional manner.

5. Responsible for the registration process of patients arriving in the Dental Clinic.

6. Collects and verifies insurance information from patients.

7. Completes any additional clerical duties as assigned by Dental Clinic Management team.

8. Quality Improvement Expectations include documentation of patient account activity, registrations and insurance/benefit information.

9. Other duties as required.

Other information:
Technical Expertise
1. Experience in Patient Access, Patient Accounts or Customer Service, and the revenue cycle preferably in a dental or medical setting is required.

2. Ability to type 25 words per minute is preferred.

3. Excellent communication skills, both verbal and written is required.

4. Strong customer service, problem-solving and organizational skills are required.

5. Experience with medical terminology and ADA/ICD-CM coding is required.

6. Experience working with various levels within an organization is required.

7. Experience in healthcare is preferred.

8. Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.

9. Experience working in an electronic medical record system (i.e. EPIC) is preferred.

Education and Experience:
1. Education: High school diploma or equivalent is required.

2. Certification: None.

3. Years of relevant experience: Minimum of 3 years of experience is preferred.

4. Years of experience supervising: None.