This position develops and translates strategy into action for service line programming that spans the full continuum of care (community outreach, outpatient diagnostics and infusion services, inpatient acute care, specialty programs including oncology sub-specialties, survivorship, and advanced therapies). The role operates within a highly matrixed structure across a complex health system to ensure alignment of clinical operations, business development, and financial performance.

The Service Line Director focuses on access, care design and standardization, patient experience, and outcomes, while developing and maintaining strategic partnerships with internal and external stakeholders. Oversight includes strategic business planning, clinical program development, research alignment, provider partnerships, financial stewardship, operational performance, and regulatory compliance.

1. Demonstrated leadership within a large, complex healthcare system, with direct experience in hematology/oncology service line operations, program development, and strategic growth strongly preferred.
2. Proven ability to design, build, and scale multidisciplinary oncology programs across the continuum (e.g., inpatient care, outpatient infusion, subspecialty clinics).
3. Advanced expertise in financial and business operations, including budget management, performance analytics, and driving sustainable growth in a high-cost, high-acuity service line.
4. Knowledge of oncology regulatory, accreditation, and quality standards (e.g., CoC, FACT, CMS, TJC), with experience leading quality, safety, and value-based improvement initiatives.
5. Strong track record in provider partnership, academic collaboration, and research integration, with the ability to lead through influence in a highly matrixed environment.
6. Expertise in operational excellence and performance improvement, including Lean/Six Sigma methodologies, access optimization, care standardization, and patient experience improvement across diverse care settings.

Education and Experience

1. Education: Master's degree required, Master's degree in nursing preferred. Master's degree in health care leadership (MBA or MHA) is preferred.
2. Licensed to practice professional nursing in the state of Ohio is required if applicant is a registered nurse
3. Certification: Fellow in American College of Health Care Executives and/or board certification as a Nurse Executive-Advanced is preferred.
4. Years of relevant experience: Eight (8) years of experience required.
5. Years of supervisory experience: Five (5) years of experience required.